Shipping policy

Shipping Policy

 

Thank you for shopping with Holyland Artisans. We are committed to delivering your handcrafted items to you in a timely and secure manner. Below are the details of our shipping policy.

Domestic Shipping (United States)

  • Processing Time: Orders are typically processed and shipped within 1-3 business days. Please note that processing time may be longer during peak holiday seasons.

  • Shipping Carriers: We use standard carriers such as USPS, UPS, and FedEx to ship our products. The specific carrier for your order will be determined at the time of shipment based on the most efficient and reliable service.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Estimated Delivery Time:

    • Standard Shipping: Delivery is typically expected within 3-7 business days after the order has been processed and shipped.

    • Express Shipping: We offer faster shipping options for an additional fee. You can select your preferred method at checkout.

  • Order Tracking: Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.

International Shipping

We proudly offer international shipping to many countries worldwide.

  • Processing Time: International orders may require additional processing time.

  • Shipping Rates: International shipping costs are calculated at checkout based on the prevailing market rates for the destination country, weight, and size of the package.

  • Estimated Delivery Time: Delivery times for international orders vary depending on the destination and shipping method chosen. Please note that these are estimates, and actual delivery times may be longer due to customs delays, local postal schedules, or other factors beyond our control.

  • Customs, Duties, and Taxes: Please be aware that you are responsible for any customs, taxes, duties, tariffs, or fees levied by your country's customs office upon arrival. These charges are not included in the shipping cost and will be billed to you by the carrier upon delivery. We recommend checking with your local customs office to understand their regulations and potential fees before placing your order.

Lost, Damaged, or Delayed Orders

If your order is lost, damaged, or significantly delayed, please contact us at info@holylandartisans.com with your order number and a description of the issue. We will work with you to resolve the matter and may require additional information to file a claim with the shipping carrier.

This policy is subject to change. Please review it before placing an order. If you have any questions, you can always reach out to us at info@holylandartisans.com.