Return Policy

Holyland Artisans Return Policy

At Holyland Artisans, we strive to provide our customers with high-quality, handcrafted products that reflect the rich culture and artistry of the Holy Land. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that you have a clear understanding of our return policy.

General Return Guidelines

  1. Eligibility for Returns:

    • Items must be returned within 30 days of the purchase date.

    • Products should be in their original condition, unused, and with all tags and packaging intact.

  2. Non-Returnable Items:

    • Certain items may be non-returnable, including personalized or custom-made products, and items marked as final sale.

Return Process

  1. Initiating a Return:

    • To initiate a return, please contact our customer service team via email or phone. Provide your order number and the reason for the return.

  2. Return Shipping:

    • Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent.

    • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

  3. Refunds:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

Customer Support

For any questions or concerns regarding our return policy, please reach out to our customer support team. We are here to assist you and ensure your shopping experience with Holyland Artisans is a positive one.

Thank you for choosing Holyland Artisans! We appreciate your support of our artisans and their craft.